CoronaMelder is the official Dutch coronavirus notification app, developed under supervision by the Ministry of Health, Welfare and Sport. The app digitally helps the Municipal Public Health Service’s (GGD) with their source and contact research.
The app warns you after you’ve been near someone who has coronavirus. That way, you can protect yourself and the people around you. And we can keep the number of infections in The Netherlands as low as possible. Using this app is voluntary. No one is allowed to check whether you’ve got the app on your phone. But the more people use the app, the better it works.
During the development of this app, we took accessibility into account. See our accessibility statement for more information.
How does the app work?
#You only give access to your Bluetooth data
CoronaMelder uses Bluetooth to see when you’re near other people who have the app. The app doesn’t use any personal or location data. So the app doesn’t know who you are, where you’ve been or who you’ve encountered.
#You get a notification after you’ve experienced a higher risk of infection
The app sends you a notification when you've been near someone for at least 15 minutes who later turns out to have corona. That person must be using the app as well.
#You can warn others if you turn out to be infected yourself
Were you tested by the GGD and found to have coronavirus? Then, together with the GGD, you can use the app to send a notification to people who were near you during the period you were contagious. This notification only tells them when they were near an infected person. Not that you were this infected person, or when they were near you.
How does the app handle your data?
• You don’t have to enter personal data like your name or email address.
• When you encounter another person, your phones use Bluetooth to exchange random codes. This is how the app calculates the duration of the encounter, and your distance from the other person. The codes don’t include any information about who you are and where you’ve been.
• The codes you exchange through Bluetooth are only saved on your phone and automatically deleted after 14 days.
• App users cannot be traced by the app's developers, the government or other app users.
If you’re an Android user and don’t download the app from the official Google Play Store, you may find the installation process more complicated than usual.
But we are delighted to inform you that you don’t need to worry. To ensure you could install this app smoothly, we have written and uploaded a detailed tutorial. It would guide you on installing an app after downloading it from our website step by step, with the help of pictures.
You may find this helpful article on the downloading site, or visit How to install APK/XAPK files on Android.
If you need further help, please do not hesitate to contact us via email [email protected].
We fully understand your concern about safety. We agree that one person wouldn’t be too careful in the cyber world. Meanwhile, we are happy to tell you that one of our priorities is to provide our users with safe app files that they can use without any worries.
We guarantee that all the app files we provided originate from official and reliable sources. We promise that they do not contain any malware that will harm your hardware or the safety of your privacy.
We are glad to let you know that the vast majority of apps on our website are available for free download. Only a small selection of apps require payment, and their prices are set solely by the respective developers—we simply provide an official and secure download platform.
Rest assured, whether an app is free or paid, every download link on our site is verified and completely safe. You can download with confidence, and no account registration is needed—just click the download button and you're all set!
Recently we received a lot of emails from our users, which said they couldn't log in for different reasons, such as "forgot the user name or password" or "had a new phone." We are willing to help you out. Please read the notes below to see what we can do.
To answer this question, please first let us know which account you’re referring to.
If you're referring to your account of some app, like your Facebook account or your Youtube account. Unfortunately, we would not be able to help in this case. We would suggest you turn to the customer service of this application.
If you’re referring to your Appurse account, we should apologize for your confusion since there is no Appurse account. We never require registration for our service, and you will not find any procedure related to creating an account or registering on our website.
This question is essentially quite similar to the prior one. It’s a pity that we are unable to help you to cancel the subscription to a third-party application directly, while we would suggest you to contact its customer service for further information.
Sorry that we are unable to help you to get a refund from a third-party application directly. If you wish to get a refund from a third-party app, we would suggest you to contact its customer service. We would be happy to provide you the way to contact them.
If you want a refund from us, we should apologize for your confusion. Our service is 100% free, and any payment information is not required.
If you run into any site that asks you to provide your payment information, be careful. Remember never reveal your payment information to any unauthorized third parties, no matter how attempting their offer may seem.
Sorry that we cannot answer this question directly, for this only aims to answer some general questions. You may find how to use a certain app by checking our review page.
